Privacy Policy

Last updated: October 2026

This policy describes how Offcon Plumbing (also written as we or us) gathers, uses and passes along information when you browse offcon.garden, call the number shown on this site or send in a form. It is a general template and is not legal advice.

What We Gather

Some details come straight from you. If you fill out a form or phone in, you may give us your name, phone number, email address, location and a short description of your plumbing problem.

Other details are collected automatically while you use the site. These may include your IP address, browser type, device type, the pages you open, and the date and time of your visit. Calls to the number on this site may be tracked, and sometimes recorded, for quality and billing reasons.

Why We Use It

Your information helps us to:

• Match you with an independent plumbing provider that serves your area
• Hand your request details to that provider so they can reach you
• Answer your questions and messages
• See how people use this site and our phone lines
• Make the site and the service better
• Follow the law and guard against fraud or misuse

Who Receives It

Offcon Plumbing is a referral service. When you ask for help, your contact details and request information may go to one or more independent providers or marketing partners, so they can get in touch about what you asked for. These providers are separate businesses. They have their own privacy practices.

We may also share information with companies that help run this site and our phone systems, such as hosting, analytics and call-tracking vendors. Information may be disclosed when the law requires it, or when needed to protect our rights.

We do not sell your personal information for money. Still, some laws count sharing with marketing partners as a sale or a share. Where those laws apply, you may have the right to opt out.

Cookies and Analytics

This site may use cookies and similar tools to learn how visitors move around it. Your browser settings let you control cookies. If you turn them off, some parts of the site may not work as expected.

Your Choices

Depending on where you live, you may be able to see, correct or delete the personal information we hold. You may also be able to opt out of certain sharing. To make a request, email contact@offcon.garden. We may ask you to confirm who you are before we act on it.

Keeping Information Safe

We take reasonable steps to protect your information. Still, no way of sending or storing data is completely secure. We hold on to information only as long as it is needed for the purposes above, or as long as the law requires.

Children

This site is not meant for children under 13. We do not knowingly collect personal information from them.

Updates to This Policy

We may change this policy now and then. The date at the top shows when it was last revised.

Contact

Have a question about this policy? Email contact@offcon.garden.